Frequently Asked Questions

The easiest and most convenient way to order is through our website, where you can explore our full collection, customize your selections, and schedule pickup or delivery. Once your order is placed, you’ll receive a confirmation email with all your order details. You can also visit our Pinecrest atelier to shop in person.

Order lead times vary depending on the dessert and the level of customization. Each product page displays its ordering requirements, and our website allows you to select an available pickup or delivery date. For last-minute celebrations, explore our Ready Same Day collection.

Yes! We offer delivery throughout our South Florida service area through Metrobi, our trusted delivery partner. Simply enter your delivery address at checkout to confirm availability and view the delivery fee. You can also choose to pick up your order at our Pinecrest atelier.

Absolutely! Explore our curated Gifts & Favors collection or turn any dessert into a thoughtful gift by selecting “Make it Gift Ready” when ordering. Choose our signature ribbon, or a ribbon with a personalized message card, for an extra-special touch. Your gift can be picked up or delivered directly to the recipient.

Yes! Catalina’s Sweet Atelier gift cards are a wonderful way to share something sweet while letting the recipient choose their favorite desserts. Our digital gift cards are available in different denominations and can be redeemed when ordering online.

Purchase a gift card or explore our Gifts & Favors collection to discover our curated selection of gourmet gifts.

Yes! We create custom cakes, beautifully decorated cakes, mini sweets, and dessert tables for birthdays, weddings, baptisms, graduations, baby showers, corporate events, and other special occasions. Contact us to request a custom quote and bring your celebration to life.

Due to the handcrafted and perishable nature of our desserts, all orders are considered final and non-cancellable. If you need to make a change to your order, please contact us via WhatsApp as soon as possible. Modifications may be accommodated depending on the nature of the request and how far in advance it is received.

When applicable, store credit may be issued for use toward a future purchase. Available store credit can be applied at checkout when you sign in to your customer account.

WhatsApp is our preferred way to communicate with customers. Whether you have a question about an order, need assistance choosing a dessert, or would like to inquire about a custom creation, our team is happy to help. Contact us through WhatsApp for personalized assistance.

Both are among our signature strawberry desserts, beautifully layered with dulce de leche or Nutella, Chantilly cream, fresh strawberries, or berries. The difference is in the base: our Crocante de Fresas features delicate layers of almond dacquoise, while our Pavlova de Fresas is made with crisp French meringue. Both offer a delicious combination of textures and flavors, each with its own distinctive character.

Our signature Crocante de Fresas and Pavlova de Fresas are generally available for same-day pickup, subject to availability. For the best selection of sizes and fillings, we recommend ordering online in advance.

Yes! We offer a selection of gluten-free, vegan, dairy-free, and no-sugar-added desserts. Explore our dedicated gluten-free and specialty diet collections to find options that suit your preferences. Please note that all desserts are prepared in a shared facility where allergens are present.

Our desserts are prepared in a facility that handles nuts, wheat, dairy, eggs, and other common allergens. While we offer selections made without certain ingredients, cross-contact is possible. If you have food allergies or dietary restrictions, please contact us before placing your order so we can help you make an informed selection.

Each dessert has its own storage and serving recommendations. Some require refrigeration, while others are best kept in a cool, dry place. You’ll find detailed instructions in our Dessert Care Guide, also linked in the notification sent when your order is ready for pickup or on its way for delivery. Because our desserts are handmade without added preservatives, we recommend enjoying them as fresh as possible.

Our atelier is located at 8453 SW 132nd Street, Pinecrest, FL 33156, in Miami-Dade County. Visit us in person, order online for pickup, or enjoy delivery throughout our South Florida service area through Metrobi, our trusted delivery partner.

Yes! Founded by Maria Cecilia Ortiz in May 2011, Catalina’s Bake Shop began in a small shared kitchen in Miami. After years of growth, we evolved into Catalina’s Sweet Atelier in 2024, a name that better reflects our dedication to the art of desserts.

Catalina is founder Maria Cecilia Ortiz’s daughter. The bakery was named in honor of the daughter she once thought she would never have. In July 2012, the same month we opened our first storefront, Catalina was born, making the name even more meaningful.

Our desserts blend Maria Cecilia’s Peruvian heritage with the artistry and techniques she mastered at Le Cordon Bleu Paris. From traditional favorites like alfajores and suspiro limeño to French-inspired creations, each dessert reflects a balance of cherished family recipes, refined technique, and creative inspiration.